Walk-In Store Address: 11907 W. Dearbourn Ave  Suite 102  Wauwatosa, WI 53226

Walk-In Store Hours: Monday 10:00am-5:00pm Tuesday 10:00am-5:00pm Wednesday 10:00am-5:00pm Thursday 10:00am-5:00pm Friday 10:00am-5:00pm Saturday 10:00am-4:00pm Sunday Closed

Email: contact@thehoverboardshop.com or Phone: +1 (414) 258-8260 If you call and receive a voice mail that means our customer support staff is on the phone. You can leave a voice mail or E-Mail us for a faster response.

Online Sales Customer Support Hours: Monday-Sunday 8:00am-10:00pm (Central Time)


1) Are the brands “HoverboardX” and “Koowheel” Safe from Fires?

Both Brands “HoverboardX” and “Koowheel” has been actively working with CPSC and have adopted the strict mandated Safety Standard that CPSC put in place for Hoverboards.

Both Brands have:

  • UL Certified Safe Samsung Batteries(UN38.3)
  • UL Listed Chargers
  • Battery Control Modules which prevents overloading & overheating

2) How long does it take to ship my “HoverboardX” or “Koowheel” once order is received?

Typically if your unit is in stock we will ship the same day unless you place your order after hours or on the weekend then your unit will ship the next business day.

  • You can refer to the shipping map on the “Home Page” for more info

3) Do you ship outside the USA?

Not at this current time

4) How long does it take to learn how to ride my Koowheel / HoverboardX? Normally it takes about 5 minutes to get comfortable. Most people can be fully adept within 20-30 minutes.

5) What is the range of my KooWheel / HoverboardX? Normally the board can go about 12 miles on a single charge.

6) How fast does my Koowheel S36 / HoverboardX go? upto 7 miles per hour.

7) How long does it take to charge the battery? Normally it takes 1-2 hours to fully charge your battery.

NOTE: If you have any further questions feel free to contact us, we would be happy to answer any of your questions.